Frequently Asked Questions
Everything you need to know about Spark Paws products and services.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's chest girth and neck circumference, then comparing them to our guide. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn and unwashed items. Simply visit our Returns Center to start a request. Please ensure the product is free of pet hair to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your package's progress.
Are your products machine washable?
Most of our hoodies and accessories are machine washable. We recommend using a cold, gentle cycle and air drying to maintain the fabric quality and prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Do you ship internationally?
Yes, Spark Paws ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.